TERMS & CONDITIONS
Last updated: 25/5/2026
Welcome to Harmonics Incense (“we”, “our”, “us”). By accessing or using this website and purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website.
1. General Information
Harmonics Incense is a New Zealand-based business supplying botanical incense and aromatic products.
These Terms & Conditions apply to all visitors, users, and customers of this website.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.
2. Age Restriction
You must be at least 18 years of age to purchase products from this website. By placing an order, you confirm that:
You are legally permitted to purchase these products in your jurisdiction; and you are at least 18 years old.
We reserve the right to refuse or cancel any order where we reasonably believe this condition has not been met.
3. Product Information & Intended Use
Products sold by Harmonics Incense are intended strictly for aromatic, incense, ceremonial, decorative, or collection purposes only. Products are not sold for human consumption.
Customers acknowledge and agree that:
Products must be used responsibly and safely; products must not be used in any unlawful manner; Harmonics Incense makes no representation regarding the legality of products outside New Zealand; and customers are solely responsible for ensuring compliance with local laws and regulations in their own jurisdiction.
Information provided on this website is for general informational purposes only and is not intended as medical, therapeutic, or health advice.
No statements made on this website have been evaluated for medical purposes.
4. Orders & Acceptance
All orders are subject to acceptance and availability.
We reserve the right to:
Refuse or cancel any order at our discretion; limit quantities purchased; refuse service to anyone; or cancel orders suspected of fraud, misuse, or unlawful activity.
If an order is cancelled after payment has been processed, a refund will be issued to the original payment method.
5. Pricing & Payment
All prices displayed on this website are in New Zealand Dollars (NZD) unless otherwise stated.
Prices may change at any time without notice.
Payment must be received in full before orders are processed and shipped.
We use secure third-party payment providers. We do not store full payment card details on our servers.
6. Shipping & Delivery
We aim to dispatch orders promptly; however, delivery timeframes are estimates only.
Harmonics Incense is not responsible for:
Courier delays; customs delays; lost or stolen parcels after delivery confirmation; or incorrect delivery information supplied by the customer.
Customers are responsible for ensuring shipping details are correct at the time of purchase. International customers are responsible for understanding and complying with their own local import laws and regulations. Any customs duties, taxes, or import fees are the responsibility of the customer.
7. Returns & Refunds
We comply with our obligations under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
If a product is faulty, damaged, or incorrect, please contact us within a reasonable timeframe after receiving your order.
Due to the nature of our products, we do not accept returns for change of mind unless required by New Zealand law.
Returned items must:
Be unused; be in original packaging; and be approved by us before return shipment.
Shipping costs for non-faulty returns are the responsibility of the customer.
8. Limitation of Liability
To the maximum extent permitted by law, Harmonics Incense shall not be liable for any indirect, incidental, consequential, or special damages arising from:
Use or misuse of products; inability to use the website; delays or interruptions to service; or errors or omissions in website content.
Customers assume full responsibility for the safe and lawful handling and use of products purchased from this website.
Nothing in these Terms & Conditions limits any rights you may have under New Zealand consumer law.
9. Intellectual Property
All website content including:
Text; logos, graphics, product names, images, branding and website design is the property of Harmonics Incense unless otherwise stated.
Content may not be copied, reproduced, distributed, or used without prior written permission.
10. Website Use
You agree not to:
Use this website for unlawful purposes; interfere with website security; transmit harmful code or malware; attempt unauthorised access to systems or data; or misuse website content or products.
We reserve the right to restrict or terminate access to users who breach these Terms.
11. Privacy
Your privacy is important to us.
Any personal information collected through this website is handled in accordance with our Privacy Policy and the Privacy Act 2020 (New Zealand).
By using this website, you consent to the collection and use of information as outlined in our Privacy Policy.
12. Third-Party Links
This website may contain links to third-party websites for convenience only.
We are not responsible for the content, policies, or practices of external websites.
13. Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
14. Contact Information
For questions regarding these Terms & Conditions, please contact:
Harmonics Incense
Website: https://harmonicsincense.nz
Email: harmonics.nz@gmail.com